| The Shift Away From Social CRM To Social... |
| A few weeks ago, I wrote a post about the need for new thought leadership in the social CRM space. I wasn't trying to pick a fight but I do feel strongly that it's a legitimate issue to discuss. Reason being, I talk to many people on the... |
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| 5 Trends That Will Change CRM |
| I was recently asked to join a group of experts to contribute thoughts on trends driving the evolution of CRM over the next five years. I must say, that it's a group of individuals whom I not only respect, but also am lucky enough to know in the real world. |
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| Come To Atlanta To Get Down To Social Biz |
| I have the opportunity to go to a lot of CRM/Social events during the course of the year, most of which are held in cool places like San Francisco, Boston and Orlando. And while I love going to those places, I've always wanted to have one of those... |
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